Incident: Sandbox Domain Change from .DEV to .REVIEW Severity: Low Affected Services: Sandbox Environment
Description:
In an effort to provide a more stable and isolated space for testing, we have migrated all sandbox components to a new space.
Impact:
Clients who were previously accessing their sandbox environments using the domain "rook-connect.dev" are required to update their URLs to "rook-connect.review" in order to access their sandbox environments. It is important to note that this change only affects the domain ending, and all user accounts and data have been seamlessly migrated. Clients will continue to use the same credentials to access their sandbox environments.
Resolution Steps:
To ensure a seamless transition, we recommend that clients follow the steps below:
2. Verify access: After updating the domain, clients should confirm that they can access their sandbox environments without any issues. All user accounts and data should remain intact.
Note:
This change only affects the sandbox environment and does not impact the production or development environments. The purpose of this change is to provide clients with a more stable testing environment and enhance their overall experience. We have taken all necessary measures to ensure a smooth transition, and clients can continue using their existing credentials without any changes.
We apologize for any inconvenience caused by this change and appreciate your cooperation. If you encounter any difficulties or have any questions, please reach out to our support team for further assistance.
We will continue to monitor the situation closely and ensure that all services are functioning as expected. Thank you for your understanding and continued support.
Please don't hesitate to contact us if you require further information or assistance.